Insight Vacations

USA, Canada & South America 2018 | UK

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56 | BOOKING CONDITIONS & OTHER IMPORTANT INFORMATION YOUR TOUR BOOKING Luxury Gold is a brand of Insight Vacations, Insight Vacations Limited is the 'Sales Company'; Destination America Inc is the 'Operator'; collectively these companies are referred to as 'Insight'. Your agreement is with Insight Vacations Limited ("Insight"), Company Number 50679, a company registered in Guernsey whose registered office address is Travel House, Rue du Manoir, St Peter Port, Guernsey, Channel Islands, GY1 2JH. A contract will come into existence between us when you make a reservation with us. Enrolment in and payment for a Tour shall constitute acceptance by the guest of the terms and conditions in this brochure. These cannot be varied except in writing by an officer of the Company All contracts with Insight are made subject to the terms of these booking conditions and are governed by English law and the jurisdiction of the English Courts, you may however, choose the jurisdiction of Scotland or Northern Ireland if you wish to do so. The invalidity of any provisions herein shall not affect the validity of any other provisions. The agreement shall be construed as though the invalid provision was not contained herein and was replaced with an enforceable provision as similar as possible to the original provision. Disclaimer: Travel is personal and each individual's goals and experiences may differ. Insight will not be bound by, or liable for, any description, photograph, representation or warranty made by or provided by any independent third party sales representative, Travel Agent, or other person or entity relating to any holiday offered by Insight. Departure Date: The departure date is the date indicated on the Insight confirmation. Security: Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the "Travel Advisories" put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. You must accept these risks involved in travel to any country that may experience security difficulties and accept responsibility for your own travel decisions. WHAT'S INCLUDED IN THE TOUR PRICE Private Door to Door: See page 58 for full terms and conditions. Inter-city Travel: By private motorcoach, trains, cruises and ferries (see itineraries). Air Transportation: Not included unless otherwise outlined in each itinerary page price panel. Tour: By air-conditioned luxury motorcoaches. Please note on some regional holidays smaller motorcoaches without toilet facilities are used. Toilets may be affected by higher altitude or extreme weather conditions such as freezing temperatures and for the comfort of those on board the motorcoach the toilets may have to be closed. In these circumstances, additional rest breaks will be incorporated into the itinerary. Hotel Accommodation: Prices are per person, based on two persons sharing with private bath or shower. Triple rooms may be available on selected holidays in limited numbers. Triple rooms will feature existing bedding configuration of two beds. Three adults may find these rooms small and suitcase space slightly restricted. They are generally more suitable for two adults and one child. Rollaway beds are not included in triple prices. Every effort has been made to reserve two-bed rooms; however, on some occasions, rooms with one double bed may be the only choice available. These rooms will be allocated to single Travellers and couples first; other rooms may feature a single bed and rollaway bed, murphy bed or sleeper sofa. A limited number of twin rooms are available with our Shared Rooming service. Insight shall not be responsible or liable for any claims or issues arising out of the shared rooming. Special room requests (adjacent, connecting or lower-floor rooms, as examples) must be made at time of booking. Special room requests are not guaranteed and are based on availability at time of check-in. Many hotels are 100% smoke-free, including all guest rooms, restaurants, lounges, meeting rooms and public spaces. Smoking in a non-smoking room may result in a fine. Substitute hotels may be used sometimes. We try to use hotels of similar standard. Hotel Frequent Traveller program points are not earned with hotels on Insight holidays. Note hotel room sizes, standards, facilities and services provided may vary from country to country and region to region and are often local in style. Cruises: Per person prices are based on two persons sharing a cabin with two berths, private shower and toilet. A limited number of single and triple cabins are available at an extra cost. Free WiFi Internet Service: Complimentary WiFi service is available in many Insight hotel guestrooms and/or the public areas of most hotels. In most countries complimentary WiFi is also provided on-board the motorcoaches except in Costa Rica and remote locations. The WiFi on the motorcoaches uses the mobile phone network and as a result the connection will be slower than standard broadband and at times may not be available. Audio and Video streaming is not available using motorcoach WiFi. Please note that it is not available in Central America, or when the main Insight motorcoach is not being used, such as on transfer motorcoaches and other local services. For further information on which countries WiFi is offered in as well as daily data allowances please refer to the Insight website Travelling Concierge: Tours are conducted in English by a professional Travelling Concierge. In the unlikely event that there are fifteen guests or less travelling on a departure, Insight reserves the right to operate this departure on an individual basis with private transfers and individual arrangements. Please refer to the individual Tour. Itinerary extensions are operated on a locally hosted basis using regular English-speaking Local Host services. Meals: Meals are included as detailed on itineraries. Sightseeing: Experiences, entrance fees and English-speaking Local Experts (when required by law) are included as detailed in the itinerary pages. Transfers: Between airports, hotels, railway stations and piers are included as indicated on each Tour itinerary. There will be no refund for missed or unused transfers. If you did not purchase your flights from Insight, you will need to provide your arrival and departure flight information to Insight at the time of booking. It is your responsibility to update Insight with any changes to your flight schedule to ensure that you receive your transfers. Failure to do so may result in missing these services and no refund shall be due for missed arrival transfers resulting from missing or outdated flight information. Porterage: Luggage handling of one suitcase per person, at each Tour hotel and porter service at airports for intra-air inclusive Tours, is included in the Tour price. Due to limited motorcoach capacity, a single bag is allowed with dimensions not exceeding 77.5cm (30.5in) x 56cm (22in) x 32cm (12.5in) and weight not exceeding 66 lbs. (30kg). Airlines may impose stricter weight and size limits for luggage and may also charge fees for checked luggage, including the first checked bag. Please check with your airline(s) directly for their most current luggage regulations and related fees. Insight is not responsible for additional fees imposed by air carriers regarding luggage. A charge of US$6/CA$6 or local currency equivalent per travelling day will be collected by the Travelling Concierge if a second piece of luggage is permitted to be carried, or if suitcase exceeds weight or size limits. This is not assurance that luggage in excess of limits on size, weight and number of pieces will be permitted on the motorcoach. Carry-on/hand luggage is restricted to one piece per person, not exceeding 12"x11"x6" (30x28x14 cm) to fit under your motorcoach seat or in the small overhead compartment. Carry-on/hand luggage handling is the responsibility of each guest and must be taken on and off the motorcoach by you each day of the Tour. Carry-ons with telescopic handles and wheels will not fit in the overhead compartments or under seats and therefore, cannot be accepted as carry-on luggage. Insight and Insight's affiliated entities shall not be liable for loss or damage to luggage or any guest's belongings. Guests should immediately report lost items to the Travelling Concierge who will assist in completing a lost property form that can be used for an insurance claim. Insight cannot assist in locating lost items after the guest disembarks or completes the Insight holiday. Tips/Gratuities: Tips/gratuities are included for services on Tour, except to your Motorcoach Driver and Travelling Concierge whose tips/gratuities should be extended on a voluntary, individual basis at the end of your holiday. Included tips/gratuities cover all services provided by dining-room waiters, housekeeping staff, Local Hosts, Local Experts and porters at hotels. Tips/gratuities to train personnel are also included onboard the Rocky Mountaineer and VIA Rail Canada's The Canadian train, as well as to ship personnel on board Holland America Cruise Line and the Galapagos Cruise. Optional Prepaid Gratuities: If you have prepaid your gratuities to your and Travelling Concierge and Driver, this will be detailed within your holiday documentation. Please note that prepaid gratuities cover only the land portion of your holiday itinerary. We offer this option on the majority of our holiday itineraries. Please check the holiday price panels for the applicable holidays where this option is available. Inter-Island Flights on Hawaii and Intra-South America Flights on South America Tours: Hawaii and South America Tours include inter-island and intra-South America airfares, air-related charges and taxes as outlined in each Tour price panels. These airfares are valid as per the date on the back cover and are subject to change without notice. Taxes and fuel surcharges cannot be confirmed until payment has been received and air tickets issued. Guests should therefore be aware that additional payments may be due resulting from increases in taxes and fuel surcharges on these flights (and remain liable even if not acknowledged). Once payment has been received and air tickets issued, the airfares, the taxes and fuel surcharges are final, regardless of any future price fluctuations up or down. Due to Transportation Security Administration (TSA) Secure Flight rules, airlines must collect required information from guests. Guests must provide full name (as appears on a government-issued ID - i.e. passports for all guests traveling to Latin America, or Driver's License for US citizens and residents traveling to Hawaii), date of birth and gender. For more information regarding TSA Secure Flight rules, please visit Incomplete or inaccurate information may result in additional charges payable to the airline or delay or denial of boarding. Hawaiian Airlines Checked Luggage Fee: Please note that Hawaiian Airlines and Island Air charge a checked bag fee on each inter-island flight as outlined in your Tour itinerary. This additional cost is not covered in your Tour price and is the responsibility of the guest. The current cost per flight is US$25 per first suitcase, US$30 for an additional suitcase (subject to change without notice). These fees are subject to change per airline luggage policy. Once you join the Tour, the Traveling Concierge will collect these fees and can assist you with your questions. NOT INCLUDED IN TOUR PRICE Any items and matters not referred to above, including, airfares to and from your destination, air- related taxes and fees (except where specified); additional fees charged by airlines such as checked and/or excess luggage, seat selections and any other services; passport and visa fees; insurances of all kinds; tips/gratuities to Travelling Concierges and Motorcoach Drivers; laundry; phone calls; minibar; beverages and meals not detailed in the itinerary; Locally Available Experiences; and all items of a personal nature. Additional taxes and surcharges may be collected by foreign governmental and non-governmental entities. The price does not cover costs and expenses, including your return home, if you leave the Tour whether of your own volition, our decision based on behaviour that disrupts the trip, due to illness, action by any government or other reason. This list is illustrative and not a complete list of every item not included. RESERVATIONS & PAYMENTS 1. Your Tour will be confirmed after receipt of a non-refundable, non-transferable deposit as detailed in the Summary Information table. We reserve the right to refuse a booking without giving any reason and shall in that event return any deposit received. If not received within 7 calendar days of booking, the reservation will automatically be cancelled. On certain departures, deposits may be required at time of booking to hold seats. 2. Air-inclusive bookings may require an additional non-refundable deposit or payment in full at the time of booking, see Air Arrangements section below. 3. Final payment for your land reservation will be due prior to departure no later than as detailed in the Summary Information table. Payment in full will be required at time of booking for reservations made less than 45/90 days prior to the departure date as detailed in the Summary Information table. 4. Insight reserves the right to cancel the reservation and impose cancellation charges if any payment is not received as detailed within the Summary Information table. Insight will not be responsible for lost land and/or air reservations. 5. Credit Card Bookings: Insight should be advised of your credit card number when making your reservation directly with us. For security purposes, we are required to collect the guest's credit card billing address, card expiration date and the customer verification code every time a payment is applied. We do not charge credit card fees. 6. Any special meal requirements, including allergies, must be provided at time of booking and are received on a REQUEST basis only. Insight cannot assure special meal requests will be fulfilled and does not assume responsibility or liability if requests are not fulfilled. 7. Your Travel Agent shall hold all monies for each and every person named in the booking until the booking is confirmed at which time your Travel Agent shall provide those monies promptly to us. You consent to us depositing monies received by us as required by law. We will be entitled to keep interest earned on monies. You consent that all monies paid to us whether through your Travel Agent, by deposit or otherwise, may be disbursed by us as and when we see fit. Early Payment Discounts: Discounts are applied at the time of booking, apply to the LAND-only portion of holidays featuring the "Early Payment Discount" in the price panel, and require full payment by the applicable discount deadline dates (see Savings and Discounts section). If full payment is not received by the correct date - as stated on the invoice - the discount will be removed and the booking will be re-priced. These discounts are not valid on all itineraries or departure dates; do not apply to optional extensions, airfares, government taxes and fees, air flight supplements, extra nights' accommodation, transfers or any cruise portion of a holiday. Normal cancellation penalties apply. This offer is subject to availability, applies to new bookings only and may be withdrawn at any time without notice. Travel Documents: Provided full payment has been received per the booking conditions and final payment dates, travel documents will be sent in electronic format no later than 21 days prior to departure. You may opt to receive hard copy documents in which case these will be sent to you approximately 21 days prior to the departure date. If final payment is not received when due, costs to courier documents will be the responsibility of the Travel Agent. If you are leaving home earlier, please ask your Travel Agent to request your travel documents well in advance. Please also make sure that you provide your Travel Agent with the flight details that are booked independently no less than 21 days prior to flight departure date. Passports, Visas and other Entry/Exit Requirements: All guests including children must be in possession of a machine-readable passport valid for 6 months after their trip return date along with applicable visas. Please refer to "Prepare For Your Trip" section. Due to government imposed security/ immigration measures, passport and emergency contact information is required for all guests prior to the release of travel documents. It is the guest's sole responsibility to secure and/or pay for any and all visas, reciprocity fees, affidavits, immunizations, etc. that are required to be permitted entry into each destination. In some countries you may be subject to entry (reciprocity) fees and/or departure taxes/ exit fees which will be collected at the airports upon entry/departure by local government authorities. Please note that entry to any country may be refused even if the required information and travel documents are complete. For up-to-date detailed information on travel documents and visas, entry/exit taxes and further information on entry and exit requirements please check with your Travel Agent or local consular services. Obtaining and carrying these documents is your sole responsibility. Insight bears no responsibility for such information and will not be responsible for advising and/or obtaining required travel documentation for any guest, or for any delays, damages, and/or losses including missed portions of your holiday related to improper documentation or government decisions about entry. BOOKING CHANGES, CANCELLATIONS & REFUNDS Booking Changes: A fee of £15 or more per person, per change plus any further cost we incur, will be charged for any revision or alteration made to a reservation after the booking is confirmed. Costs and charges may increase closer to the departure date that changes are made. We will try to make your requested change but it may not be possible. A change of Tour date or itinerary within 45/90 days of departure date (as detailed in the Summary Information table) will be treated as a cancellation. Cancellation fees will apply except when the change is to an earlier departure date and the Tour price is equivalent or greater, in which case a £15 (or more) per person amendment fee will be charged. You must also pay any charges imposed by airlines for any changes, including name and date changes. This can be up to 100% of the value of the ticket. Names Changes: A fee of £50 per person will be charged for name changes or name corrections together with any airline penalties and other charges incurred. Cancellations and Cancellation Fees: Travel arrangements for any member of the party may be cancelled at any time by written notice by the person who made the booking. Please note the following: • If notice of cancellation is received by Insight more than 45/90 days prior to the Tour departure date (as detailed in the Summary Information table), deposit will be retained as detailed in the Summary Information table. • If full payment is not received 45/90 days prior to departure date, Insight has the right to cancel your reservation. Insight will not be responsible for lost reservations. • Notice of cancellation must be made in writing directly to Insight or through your Travel Agent. • If a person in a party cancels and there is a room change caused by this cancellation (such as a Twin/Double to Single, or Triple to Twin/Double), charges for the new room type will be the responsibility of the remaining party. The charges detailed in the Summary Information table will apply when notice of cancellation is given after the booking is confirmed. • If a guest fails to join the Tour on the day of departure, cancellation fees will be 100% (unless the guest notifies us of the delay and joins the Tour later at their own expense). • Cancellation fees as per the Summary Table apply to additional accommodation and/or chargeable transfers prior to and after the Tour or cruise reserved through Insight and are additional to any cancellation fees or other charges that may be levied by your Travel Agent. • Airline Flights/Tickets: After deposit has been received, any change prior to airline ticketing incurs a £15 service fee per person or if after ticketing a £30 service fee per person. This is in addition to any airfare rate increase and any additional change fees imposed by the Airline. Some airfares including published fares booked by Insight are non-changeable and non-refundable. See Air Cancellation Section below. • Insight is not responsible for other travel arrangements that you or your party has made outside Insight and which are affected by our cancellations. If the reason for your cancellation is covered under your insurance, you may be able to reclaim these charges from your insurer. You or your Travel Agent are responsible to make the claim to your insurer. Illness or Absence: Early return expenses are the guest's responsibility. There is no refund for absence or early departure from a Tour, including but not limited to missed hotels, transfers, meals or sightseeing. Insight urges you to purchase travel insurance to cover such circumstances. Insight makes no representation or guarantees concerning reimbursement, scope of coverage, or other aspects of any travel insurance policy or claim. AIR ARRANGEMENTS Reservations/Ticketing: Insight does not hold an allocation of air seats and all flight reservations are made on request and are subject to the terms and conditions of the airline. To confirm your air reservation full air payment at time of booking is usually required however on some airlines and routes Insight may be able to hold flight options for up to 7 days (a deposit may be required). In these circumstances full air payment is due within 7 days or the flight reservation will automatically be cancelled. On receipt of full air payment your airfare, taxes and fuel surcharges are final. This will be regardless of future price fluctuations up or down. When booking flights, you will be required, at the time of booking, to provide us the full name as detailed on the passport, passport number, date and place of issue for each guest. Changes to flight itineraries and name changes and/or corrections may either not be allowed or may result in penalties charged by the airline. These are the guest's responsibility. Airlines (and other travel providers including Insight) change prices, schedules and routes from time to time. All air routings and schedules are in the sole control of the airline and are subject to change at any time. Air Cancellation: Cancellations incur a service fee of $75 per person, reduced to $35 if air ticket has not been issued prior to cancellation, plus any airline penalties. Airline imposed penalties may be up to 100% of the air ticket price. Published Fares, Priced Match Fares, Promo Fares and some other airfares booked are non-refundable. Airline Availability: Seats are limited in our contracted class of service and may not be available on every flight. Insight does not hold block space on any airline and does not assure seat availability for every single Tour departure date. Airline Seating: Not all airlines offer pre-assigned seats. Some may charge for pre-assigned seats. Any additional charge imposed by airlines will be at guests' expense. Where pre-assigned seats are not offered or different seats are desired, guests must contact airline(s) directly to arrange seating assignments. Seating is solely under the airline's control, as are itinerary changes due to flight delays and schedule changes. Insight reserves the right to offer alternative schedules for itineraries affected by airline schedule changes and equipment. Flight delays, flight cancellation and schedule changes are the responsibility of the airline. Insight will not be responsible or liable for such delays or rescheduling. Airline Special Requests: Seat assignment and special meal requests can be requested at time of booking. Insight does not assure the request will be granted. Frequent Flyer miles can be accrued on most air carriers. Upgrades using mileage are not permitted. Many airlines do not automatically add frequent flyer numbers to records for flights booked and ticketed by Insight. It is the guest's responsibility to request frequent flyer credit from the airline. Insight shall not be responsible for matters concerning frequent flyer miles. CRUISE ARRANGEMENTS Cruise Accommodations: A limited number of single and triple cabins are available at an extra cost. Cruise Fees & Taxes: Your "Twin Share" Land Tour & Cruise price includes an amount covering Cruise Fees & Taxes. Cruise Fees, or "Non-Discountable Amount" as referred to by the cruise line, is a mandatory fee charged by the cruise line. That portion of the price is not subject to reduction in a discount promotion, nor commissionable to Travel Agents. Cruise Taxes, as used by the cruise line, refers to certain taxes, fees and charges imposed by governments or quasi-government authorities, relating to any aspect of your cruise, for example, customs fees, head taxes, inspection fees, immigration and naturalization fees, harbour maintenance fees and taxes. Government fees and taxes are subject to change without notice and will apply regardless of your booking's payment status. The cruise line reserves the right to impose or pass through fuel surcharges, security surcharges or other incidental surcharges. No right of cancellation exists in these circumstances. These additional Cruise Fees & Taxes are listed in the date and price panel of each Land Tour & Cruise program. Cruise Line Immigration Questionnaire: These mandatory forms are available online with your cruise company and must be completed online at least 30 days before your departure. Shore Excursions: To make your holiday even more memorable, cruise lines offer an extensive SUMMARY BOOKING AND CANCELLATION TERMS Tour Tour including Air Tickets Extra Accommodation Train#, Cruise* Deposit due on booking £100 £250 As per airline policy No additional deposit requiredd Final Payment Due (before departure) 45 days 90 days As per airline policy In accordance with Tour CANCELLATION CHARGES (PER PERSON) IF YOU CANCEL YOUR HOLIDAY No of Days (before travel) 90 days and over Deposit Deposit £30 plus airline charges £15 89 - 65 days Deposit 25% £30 plus airline charges £15 64 - 45 days Deposit 50% £30 plus airline charges £15 44-22 days 25% 100% £30 plus airline charges Higher of £15 or 25% of accommodation price 21-8 days 30% 100% £30 plus airline charges Higher of £15 or 30% of accommodation price 7-1 days 50% 100% £30 plus airline charges 100% of accommodation price Departure Day/No show 100% 100% £30 plus airline charges 100% of accommodation price (# - Rocky Mountaineer and VIA Rail, * - Holland America and Galapagos Cruise)

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