Insight Vacations

Europe 2018 | UK

Issue link:

Contents of this Issue


Page 228 of 229

FURTHER INFORMATION 229 are increases in transportation costs (including cruise and airline-imposed fuel surcharges), taxes, dues, charges, fees or levies imposed by any government or its agencies and any changes to airport taxes or fees. There will be no change to the price within 30 days of your departure date. Where holiday prices are surcharged, we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged, but where a surcharge is payable, there will be an administration charge of £1 per person, together with an amount to cover the agent's commission. If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid, except for any premium paid to us for holiday insurance and amendment charges, provided that you do so within 14 days of notifi cation of the surcharge. Alternatively you may accept a change to another holiday if we are able to o er you one. If it is of equivalent or higher price you will not have to pay more, but if it is of lower quality you will be refunded the di erence in price. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. Other Fees and Taxes: Taxes and fees are subject to change without notice and will be confi rmed at time of booking. Any additional fees charged by the airlines such as luggage handling, seat selections, and/or any other services are the sole responsibility of the guest(s). Additional air- related restrictions apply. Guided Holiday Participation: On all guided holidays children under 5 years of age are not eligible to travel. Children under 18 years of age must be accompanied by an adult, who will be responsible for their welfare and supervision. Alcoholic beverages will not be served to guests under the legal age for alcohol consumption in the country being visited. Minors under age 18 traveling to certain foreign countries must be accompanied by both parents or have a notarized letter of consent signed by the parent(s) not traveling. Insight is not responsible for any losses if you fail to have appropriate documentation. If the other parent is deceased or the child has only one legal parent, a notarized statement must be obtained as proof. Insight seeks to provide a safe, enjoyable and memorable travel experience for all guests. Insight welcomes guests with special needs or disabilities. Please note the following: – Guests must advise Insight, at time of booking, of any physical, medical or other special needs that require accommodating. Insight will make reasonable modifi cations to its policies, practices and procedures when necessary, unless doing so will fundamentally alter the nature of the services provided. – Guests must ensure they are medically and physically able to travel. – Insight may impose safety requirements. Insight may exclude an individual from participating in a guided holiday or an activity if the individual's participation poses a threat to the health or safety of others. This decision, made solely by Insight, to exclude an individual will be based on an individualized assessment based on reasonable judgment that relies on current medical evidence or on the best available objective evidence to determine the nature, duration and severity of the risk, the probability that potential injury will occur and whether reasonable modifi cations of policies, practices or procedures will mitigate the risk. No refunds will be given if the decision is made to exclude a guest. – Insight does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as eating, toileting or dressing). A Traveller who requires services of a personal nature (eating, toileting or dressing, as examples) should strongly consider bringing a companion to provide such assistance and must understand that other Travellers, Travel Directors and Insight Sta will not be available for such purposes. – Regrettably, motorized scooters are not allowed on guided holidays. – Insight does not employ medical personnel. Any necessary medical attention must be sought at a local facility, if available, at the guest's expense. Insight is not responsible or liable for losses or costs incurred due to unavailability of medical services, or medical services obtained while on holiday, or for the quality of the care or services received. Medical care in other countries is not always comparable to care that you may receive in your local area. You are encouraged to purchase medical insurance that will cover you while on holiday. Your regular health insurance benefi ts may not apply abroad. – In purchasing your holiday, you attest that you are physically fi t for it. If you have concerns please request additional details about your journey from your Travel Agent or Insight. – Some guided holidays include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps and/or locations which may not be easily accessible or accessible by wheelchair. During the guided holiday, Insight may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities which Insight does not control. Insight cannot guarantee disability access or accommodations for guests traveling on international guided holidays. Many Optional Experiences are operated by independent third party suppliers, not Insight. These are not part of the holiday package provided by us. Your contract will be with the operator of the experience. We are not responsible for providing of the experience, or anything that happens during the experience. Some experiences involve outdoor activities and/or can be physically demanding. You must make your own decisions about experiences and participate only in activities that suit your physical ability: we suggest that you speak with your medical provider if you have questions about your abilities. We recommend you check whether any insurance you have also includes your participation in adventure activities you may undertake. Insight may, in its sole discretion, decline booking any guest or remove any guest who cannot comply or refuses to comply with Insight's terms and conditions. If this occurs, you are responsible for the cost of travel back to your hometown and Insight shall not be liable for your losses and no refund shall be provided. Behaviour: We are here to provide the best services possible but in doing so we will not tolerate abusive or aggressive behaviour from our guests. We will refuse to deal with and may terminate the holiday of guests who assault our Company Representatives or who are abusive or aggressive. When you make a booking, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the travel arrangements and/ or cease to deal with any party member(s) whose behaviour, in the reasonable opinion of us or our suppliers, may cause danger, upset, disruption or distress to anyone else or damage to property. Full cancellation charges will apply and no refund will be made. We shall have no obligation to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation and return transportation arrangements) guest may incur as a result of the travel arrangements being terminated. If you damage the accommodation in which you are staying or any property, you must reimburse the accommodation provider or property owner concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must indemnify us for the full amount of any claim (also including legal costs) made against us. Criminal proceedings may be instigated. Insight is not responsible for any costs incurred concerning a guest removed from a guided holiday or aircraft, ship or train. Guests agree not to hold Insight or any of its related entities liable for any actions taken under these terms and conditions. Young Traveller Discount: The Young Traveller must be under age 18 on the departure date to be eligible for the discount, and must be accompanied by an adult, sharing a twin share' or triple room. The Young Traveller must be the specifi ed age at the start of travel to be eligible for the discount. Only one Young Traveller discount per room. This discount can be combined with our Family & Group Discount. The Young Traveller discount may not be applicable on certain itineraries or regions. Please see 'Savings & Discounts' for details. Itinerary Variations: Insight strives to improve guided holiday itineraries, services and features. If improvements can be made, or if circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. At certain peak periods multiple departures may operate, sometimes in reverse order; hotels may vary from those stated on the itinerary pages. On guided holidays which include cruises, the ship may be changed for operational reasons. Departures in early and late season are potentially operated in cool weather conditions. As a result, itinerary variations may occur. Certain activities may not be precisely as described or may not be available due to seasonality or weather conditions. We will try to notify you or your Travel Agent of changes. If your enjoyment may be diminished by such limitations, please check with us or your Travel Agent before making a reservation. In the event that we make a major change to your holiday (which does not include, for example, changes to aircraft type, change of accommodation to another of the same standard, or alteration of your outward/return fl ights by less than 12 hours) we will inform you or your Travel Agent as soon as reasonably possible if there is time before your departure date. You will either have the choice of accepting the change of arrangements, accepting an o er of alternative travel arrangements of comparable standard from us if available (we will refund any price di erence if the alternative is of a lower value, but these booking terms and conditions will continue to apply to any alternative booking), or cancelling your booked holiday and receiving a full refund of all monies paid. Where we make a major change to your holiday, you will also be entitled to compensation unless the change arises for unusual or unforeseeable reasons outside of our control (also referred to as reasons of "force majeure", and includes war (and threat of war), riot, industrial dispute, actual or threatened terrorist activity and its consequences, civil disturbances, natural or nuclear disaster, fi re, adverse weather conditions, epidemics, pandemics, unavoidable technical problems with transportation and any other similar events). The level of compensation will depend on when we inform you of the major change, although this does not exclude you from claiming more if you are entitled to do so: GUIDED HOLIDAY No. of days prior to departure date Compensation payable (per person) 46 days and over £0 45-22 days £10 21-8 days £20 7-1 days £30 Day of departure £40 Holidays & Changes: During local or national holidays, certain facilities such as museums, sightseeing trips and shopping may be limited or unavailable. In such instances itinerary changes are made by Insight seeking to reduce inconvenience to guests. Such changes are deemed not to be a major change to the itinerary, and no compensation will be payable to guests. Holidays, closing days and other circumstances may necessitate a change of the day of the week for scheduled regional meals, sightseeing or other activities. If, you feel your enjoyment might be diminished by any of these circumstances please check with the respective national tourist o ce before selecting a specifi c departure date. Extended stays: If you arranged with us to remain at a destination before or after your guided holiday, your stay will be at your sole expense as is the transfer to either the hotel or airport. Please see the 'Extra Nights' section for a list of pre- and post-guided holiday accommodation. Space is limited and if available is for up to three nights before and/or after each guided holiday. Breakfast and luggage handling is not included unless otherwise noted. Insight does not provide complimentary transfers for guests booking pre-and post-night accommodations. However, inexpensive airport transfers can be purchased from Insight. If your extra night accommodation is not the hotel where your guided holiday begins or ends, you will be responsible for your transfer arrangements at your own expense. For your comfort: Insight operates a daily seat rotation system and enforces a strict no smoking (including e-cigarettes) and no alcohol policy on board motorcoaches. Regular comfort stops are made on traveling days. Many hotels, restaurants, trains, cruises and other venues are 100% smoke free. Guided Holiday Cancellation: Insight reserves the right to cancel or re-schedule any guided holiday departure in any circumstances, including in accordance with operating requirements or circumstances beyond its control. If cancellation is made by Insight any time prior to departure date of the guided holiday except when you failed to pay the fi nal balance on time, Insight will either refund the amount received for the guided holiday booking, or o er a comparable holiday if available. Insight will refund any di erence in price if the alternative is of a lower price however, the Guest will be responsible for additional costs if the alternative is priced higher. Insight is not responsible for other travel arrangements a ected due to our cancellations and is not liable for any cancellation penalties incurred on other travel arrangements including air tickets. Insight will also pay compensation except in circumstances of force majeure, where the holiday is cancelled because the minimum number of guests required for a particular travel arrangement is not reached (and you are informed of this in good time) or where you fail to pay the fi nal balance in time. The level of compensation depends on when we inform you of the cancellation, and is set out in "Itinerary Variations" above. Travel Insurance: Insight recommends that all guests purchase comprehensive Travel Insurance. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. Insight cannot be held responsible for denied entry if a guest is unable to provide details to authorities of insurance or denial of entry for any reason. RESPONSIBILITY Complete Agreement : These booking conditions, together with the other terms incorporated into this contract referred to below, represent the entire agreement between the parties. Disclaimer of Liability: Insight shall be responsible to for supplying the services and accommodation described in this brochure with reasonable skill and care. Where the contract is not performed, or is performed improperly by us or our agents, suppliers or other co-operating organisations we will pay you appropriate compensation unless this failure is due to i) you; ii) a third party unconnected with the provision of these services where this failure is unforeseeable or unavoidable; iii) unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or iv) an event which neither we nor our suppliers could have foreseen or forestalled, even with all due care. In such circumstances, we will do their best to supply comparable services, accommodations and itineraries and in any event we shall o er you such prompt assistance as is reasonable in the circumstances, but there shall be no refund in this connection. Our liability for claims which do not involve death, injury or illness shall be limited to twice the price of the holiday. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to fl ights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. If any payments are due from us, any payments made to you by the airline will be deducted from this amount. All luggage and personal e ects are at all times and in all circumstances at the risk of the guided holiday participant. Luggage insurance is recommended. Upon return at the end of the guided holiday, if lost articles are found and returned to the owner, a service fee will be charged. All certifi cates and other travel documents for services issued by Insight's agents, suppliers or other co-operating organisations are subject to the terms and conditions specifi ed by the carriers and suppliers and to the laws of the countries in which the services are supplied some of which may limit or exclude liability. You are responsible for ensuring that you keep all of your travel documents safe and that they are available for inspection. Safety: Where the guest occupies a motorcoach seat fi tted with a safety belt, neither Insight nor the Operator nor its agents or co-operating organisations or service providers will be liable for any injury, illness or death or for any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of such an accident or incident. This exclusion and limitation of liability shall not be used to imply that the Operator or its agents or a liated entities are liable in other circumstances. International Treaties: Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time guests are not on board planes, transportation or conveyances. We rely on international convention which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all the benefi ts of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to guests and luggage. Errors and Omissions: In the case of computer or human billing errors, we reserve the right to re- invoice participants with correct billing. Every e ort is made to ensure brochure accuracy at the time of going to press; however, Insight cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. Moreover, photographs and descriptions of locations or attractions are merely representative of conditions that existed at time of brochure printing and conditions may not be the same at the time of your journey. The airline(s) featured or nominated in this brochure do not by virtue of their endorsement of this brochure commit or represent themselves either as contracting with any purchaser of a holiday from Insight group or as having any other legal relationship with them. All bookings made with any provider of any transport, facilities, meals, other goods or of any services are subject to terms and conditions and exclusions and/or limitations of liability imposed by them in relation to matters not covered particularly and expressly by our agreement with Insight. If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition or requirement of any government or governmental authority, o cial, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees. None of the companies in the Insight group of companies, or any of their sta or agents, accept any responsibility or liability for your acts, omissions, defaults, conduct, state of health, condition or circumstances. COMPLAINT PROCEDURES & CONSUMER PROTECTION Complaint Procedure: If you have a problem during your holiday please inform Insight's Travel Director/Local Representative immediately, who will try to make things right. If the matter was not resolved locally, please write to Insight's Guest Relations Department at the address below within sixty (60) days of the end of the Insight holiday, as it is important that you provide us the information quickly. Please quote your booking reference number and all relevant information. Failure to follow this procedure may delay or deny us the opportunity to investigate and rectify the problem, which may a ect the way your complaint is dealt with and your rights under this contract. Data Protection: To process your guided holiday booking, Insight will need to use personal information for you and guests in your booking. Personal information may include each guest's name, address, phone number, email address, passport number, and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organisations, and otherwise as required by law. We may need to provide personal information to contractors who provide services to or for us (e.g. sending mail, providing marketing assistance, etc). This may involve sending personal information (including sensitive information) to other countries that may not a ord the same level of protection of personal information. In making your booking, you consent to your personal data being passed to relevant third parties as set out above. We may also use the personal information you provide us to review and improve the guided holidays and services that we o er, and to contact you (by mail, email and/or telephone) about other guided holidays and services o ered by Insight that you may be interested in. If you don't want to receive this information, or if you want a copy of the personal information we hold about you, write to us at Insight Vacations Ltd (see address below). Insight may charge a fee for supplying you with this information as permitted by law. Please note: Due to the Transportation Security Administration's (TSA) SECURE FLIGHT rules, airlines are now REQUIRED to collect more specifi c data on their guests prior to travel documents being issued. OTHER CONDITIONS Each guest is required to comply with the terms, conditions, requirements, laws, rules and/or regulations of any service provider, or any country or governmental authority, and shall be liable for any such non-compliance. We provide full fi nancial protection for our package holidays. When you buy an ATOL protected air holiday package, fl ight and/or "fl ight plus" holiday from Insight you will receive an ATOL certifi cate from us (or via our authorised agent through which you booked), confi rming your protection under our Air Travel Organiser's License number 10147. This lists what is fi nancially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identifi ed on your ATOL Certifi cate, will provide you with the services listed on the ATOL Certifi cate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identifi ed on your ATOL certifi cate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefi t on) you under the ATOL scheme. You agree that in return for such a payment or benefi t you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the Travel Agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. When you buy a package holiday that does not include a fl ight, protection is provided by way of a bond held by ABTA. ABTA STATEMENT We are a Member of ABTA, membership number Y1805. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also o er you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on Booking Arrangements: Your booking arrangements can be made through your Travel Agent or with us directly. When you make a booking you must be at least 18 years of age at the time of booking. You are guaranteeing that you understand and have the authority to accept and do accept on behalf of yourself and all members of your party the terms of these booking conditions. We will deal only with the lead booking name in all subsequent correspondence and dealings. You are responsible for making all payments due, ensuring the accuracy of all personal details and other information supplied in respect of yourself and your party, notifying us of any changes or cancellations and for receiving correspondence and keeping your party informed. Additional Optional Experiences: With Insight, you will enjoy many famous highlights as included features on your guided holiday, at no extra cost. An exciting array of additional Optional Experiences and Activities may be made available to further enhance your experience. These Experiences and Activities are optional, and are o ered at special preferential prices. They can be booked only after you start your guided holiday, as many of them are carefully programmed to coincide with highlights available at the time of your visit. A detailed list and cost of these will be included in your travel documentation as well as available on the Insight website. You can book and pay for them through your Travel Director, by cash or credit card. Optional Experiences may vary due to seasonal conditions and require minimum guest participation. Prices are subject to change without notice. Please also see the relevant section of "Guided Holiday Participation" regarding limitation (exclusion) of our liability for Optional Experiences operated by independent third party suppliers. IMPORTANT NOTE:: It is the guest's responsibility to ensure all necessary visas are obtained prior to departure and their passport is valid as per the laws of the country that they are travelling in or through. We do not accept any responsibility and will not make any refunds if you cannot travel because you have not complied with any passport, visa or immigration requirements or if you have lost or mislaid any necessary documents (including travel documentation). Insight will also not be liable in circumstances where entry is refused to another country for any reason. You should also contact your GP or a specialist vaccination center for details of any measures you may need to take prior to departure. The Foreign & Commonwealth O ce (FCO) may have issued information on the FCO's website at For travel information, you can also visit ABTA's website on or phone them on 0901 201 5050 (calls are charged at 50p/minute). IMPORTANT NOTICE: Unfortunately it is inevitable that some of the prices or details contained within this brochure or on our website may have changed since the brochure was printed, and we reserve the right to alter the prices of any of our holidays before you book. You will be informed about any changes to any of the relevant details within this brochure before you book either with your Travel Agent or with ourselves as part of our commitment to high quality customer service. Any bookings made in the UK will be made with Insight. (Company Number 50680), which is a member of ABTA (Y1805) and licensed by the Civil Aviation Authority (10147). Tour Operators: Insight Vacations Limited Travel House, Rue du Manoir, St Peter Port, Guernsey, GY1 2JH, ChannelIslands The Insight group of companies has Marketing/Sales/Administrative o ces/agents in: Australia, Canada, China, Guernsey, Hong Kong, India, Israel, United Kingdom, Ireland, Malaysia, New Zealand, Philippines, Singapore, South Africa, Switzerland, Thailand and the USA. For further information visit our website at: This brochure supersedes any other prior brochure on the market. See back cover for brochure version and print date. Major Credit Cards Accepted

Articles in this issue

Links on this page

view archives of Insight Vacations - Europe 2018 | UK