Insight Vacations

Luxury Gold Worldwide 2018 | UK

Issue link:

Contents of this Issue


Page 167 of 171

BOOKING CONDITIONS & other important information Large print version is available at SUMMARY BOOKING AND CANCELLATION TERMS Guided Holiday including Flights, Train, Cruise or South America Hawaii and Other Land Only Guided Holidays Air tickets Extra accommodation Chargeable Transfers Deposit due on booking £200 £100 As per airline policy No additional deposit required No additional deposit required Final payment due (before departure date) 90 days 45 days As per airline policy In accordance with guided holiday In accordance with guided holiday No. of days(before travel) Cancellation Fees as % of total price 90 days and over Deposit Deposit £30 plus airline charges £15 £15 89 - 65 days 25% Deposit £30 plus airline charges £15 £15 64 - 45 days 50% Deposit £30 plus airline charges £15 £15 44-22 days 100% 25% £30 plus airline charges Higher of £15 or 25% of accommodation price Higher of £15 or 25% of transfer price 21-8 days 100% 30% £30 plus airline charges Higher of £15 or 30% of accommodation price Higher of £15 or 30% of transfer price 7-1 days 100% 50% £30 plus airline charges 100% of accommodation price 100% of transfer price Departure Day/No show 100% 100% £30 plus airline charges 100% of accommodation price 100% of transfer price YOUR GUIDED HOLIDAY BOOKING Your agreement is with Insight Vacations Limited ("Insight"), Company Number 50679, a company registered in Guernsey whose registered o ce address is Travel House, Rue du Manoir, St Peter Port, Guernsey, Channel Islands, GY1 2JH. A contract will come into existence between us when you make a reservation with us. Enrolment in and payment for a guided holiday shall constitute acceptance by the guest of the terms and conditions in this brochure. These cannot be varied except in writing by an o cer of the Company. Luxury Gold is a brand of Insight Vacations. Insight Vacations Limited is the 'Sales Company'; the 'Operator' is as follows: Europe, India and Asia - Insight Vacations Limited America's – Destination America Inc Australia - AAT Kings Tours (Pty) Limited New Zealand - AAT Kings Tours (NZ) Limited Collectively the 'Sales Company' and 'Operator' are referred to as 'Insight' or 'Luxury Gold' and these terms can be used interchangeably. All contracts with Insight are made subject to the terms of these booking conditions and are governed by English law and the jurisdiction of the English Courts, you may however, choose the jurisdiction of Scotland or Northern Ireland if you wish to do so. The invalidity of any provisions herein shall not a ect the validity of any other provisions. The agreement shall be construed as though the invalid provision was not contained herein and was replaced with an enforceable provision as similar as possible to the original provision. Disclaimer: Travel is personal and each individual's goals and experiences may di er. Insight will not be bound by, or liable for, any description, photograph, representation or warranty made by or provided by any independent third party sales representative, Travel Agent, or other person or entity relating to any holiday o ered by Insight. Departure Date: The departure date is the date indicated on the Insight confi rmation. Security: Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the "Travel Advisories" put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. You must accept these risks involved in travel to any country that may experience security di culties and accept responsibility for your own travel decisions. WHATS INCLUDED IN THE GUIDED HOLIDAY PRICE Private Door to Door: See for full terms and conditions. Inter-city Travel: By private motorcoach, trains, cruises and ferries (see itineraries). Rail travel is standard class unless otherwise stated. Air Transportation: Not included unless otherwise outlined in each itinerary page price panel. Guided Holiday: Luxury Gold's coaches feature air conditioning, reclining seats, on board washroom and are confi gured with 40 or 41 seats for just 40 guests. However, the following exceptions apply: - Due to regulations on Driver's hours, replacement coaches are required once per week on certain itineraries and these replacement coaches may have in excess of 40 seats. - Transfer coaches, sightseeing vehicles or, in the event of a mechanical breakdown, relief coaches, may feature up to 53 seats without a washroom. - In South America, Australia, New Zealand and Eastern Mediterranean smaller motorcoaches without toilet facilities may be used. If due to circumstances beyond our control motorcoaches are used otherwise than as advertised, a refund of £7 per person will be made. Toilets may be a ected by higher altitude or extreme weather conditions such as freezing temperatures and for the comfort of those on board the motorcoach the toilets may have to be closed. In these circumstances, additional rest breaks will be incorporated into the itinerary. Hotel Accommodation: Prices are per person, based on two persons sharing with private bath or shower. Triple rooms may be available on selected holidays in limited numbers. Triple rooms will often feature one foldaway bed plus one double bed. Three adults may fi nd these rooms small and suitcase space slightly restricted. They are generally more suitable for two adults and one child. Every e ort has been made to reserve two-bed rooms; however, on some occasions, rooms with one double bed may be the only choice available. These rooms will be allocated to single Travellers and couples fi rst; other rooms may feature a single bed and rollaway bed, murphy bed or sleeper sofa. A limited number of twin rooms are available with our Shared Rooming service. Insight shall not be responsible or liable for any claims or issues arising out of the shared rooming. Special room requests (adjacent, connecting or lower-fl oor rooms, as examples) must be made at time of booking. Special room requests are not guaranteed and are based on availability at time of check-in. Many hotels are 100% smoke-free, including all guest rooms, restaurants, lounges, meeting rooms and public spaces. Smoking in a non- smoking room may result in a fi ne. Substitute hotels may be used sometimes. We try to use hotels of similar standard. Hotel Frequent Traveller program points are not earned with hotels on Insight holidays. Note hotel room sizes, standards, facilities and services provided may vary from country to country and region to region and are often local in style. Cruises: Per person prices are based on two persons sharing a cabin with two berths, private shower and toilet. A limited number of single cabins are available at an extra cost. On Nile cruises, triple rooms are not available. Free Wi-Fi Internet Service: Complimentary Wi-Fi service is available in many Insight hotel guestrooms and/or the public areas of most hotels. In most countries complimentary Wi-Fi is also provided on-board the motorcoaches except in remote locations. The Wi-Fi on the motorcoaches uses the mobile phone network and as a result the connection will be slower than standard broadband and at times may not be available. Audio and Video streaming is not available using motorcoach Wi-Fi. Please note that it is not available on train trips, or when the main Insight motorcoach is not being used, such as on transfer motorcoaches and other local services. For further information on which countries Wi-Fi is o ered in as well as daily data allowances please refer to the Insight website Travelling Concierge: Trips are conducted in English by a professional Travelling Concierge. In the unlikely event that there are ten guests or less, Insight reserves the right to operate the departure on an individual basis, with private transfers and individual arrangements. Pre- or post-trip options operate on a locally hosted basis, using regular English-speaking scheduled services. While cruising you will enjoy the services of a Cruise Manager. Trips in Australia and New Zealand may operate with a Driver Guide. Meals: Meals and sightseeing are included as detailed on itineraries. • Any special meal requirements will be made on a REQUEST basis only and must be advised at the time of booking. Insight cannot guarantee special meal requests, nor will Insight assume any responsibility or liability if guests' special meal requests are not fulfi lled. • Guests need to arrive in the hotel by 18:00 in order to participate in any featured Welcome Reception or Welcome Dinner. For some itineraries, the arrival time will be earlier. Please see individual trip pages for details. No refunds are issued for missed Welcome Receptions and meals due to late arrivals. Sightseeing: Experiences, entrance fees and an English-speaking Local Expert (when required) are included as detailed in the itinerary pages. Featured sightseeing is integral to our guided holidays, therefore no refund will be given (or value attached) if not used or operated for any reason. Transfers: Between airports, hotels, railway stations and piers are included as indicated on each itinerary. There will be no refund for missed or unused transfers. If you did not purchase your fl ights from Insight, you will need to provide your arrival and departure fl ight information to Insight at the time of booking. It is your responsibility to update Insight with any changes to your fl ight schedule to ensure that you receive your transfers. Failure to do so may result in missing these services and no refund shall be due for missed arrival transfers resulting from missing or outdated fl ight information. Porterage: Luggage handling of one suitcase per person, at each guided holiday hotel and porter service at airports for intra-air inclusive guided holidays, is included in the guided holiday price. Due to limited motorcoach capacity, a single bag is allowed with dimensions not 77.5x56x32cm (30.5"x22"x 12.5") and weight not exceeding 66 lbs. (30kg). Airlines may impose stricter weight and size limits for luggage and may also charge fees for checked luggage, including the fi rst checked bag. Please check with your airline(s) directly for their most current luggage regulations and related fees. Insight is not responsible for additional fees imposed by air carriers regarding luggage. A charge of US$6/CA$6 or local currency equivalent per travelling day will be collected by the Travelling Concierge if a second piece of luggage is permitted to be carried, or if suitcase exceeds weight or size limits. This is not assurance that luggage in excess of limits on size, weight and number of pieces will be permitted on the motorcoach. Carry-on/hand luggage is restricted to one piece per person, not exceeding 12"x11"x6" (30x28x14 cm) to fi t under your motorcoach seat or in the small overhead compartment. Carry-on/hand luggage handling is the responsibility of each guest and must be taken on and o the motorcoach by you each day of the guided holiday. Carry-ons with telescopic handles and wheels will not fi t in the overhead compartments or under seats and therefore, cannot be accepted as carry-on luggage. Insight and Insight's a liated entities shall not be liable for loss or damage to luggage or any guest's belongings. Guests should immediately report lost items to the Travelling Concierge who will assist in completing a lost property form that can be used for an insurance claim. Insight cannot assist in locating lost items after the guest disembarks or completes the Insight holiday. Tips/Gratuities: Tips/gratuities are included for services on your guided holiday, except to your Motorcoach Driver, Local Host, Local Experts and Travelling Concierge whose tips/gratuities should be extended on a voluntary, individual basis at the end of your holiday. Included tips/ gratuities cover all services provided by dining-room waiters, housekeeping sta and porters at hotels, airports and docks. Gratuities are also included on board all cruises as well as aboard VIA Rail and Rocky Mountaineer trains. Cruise Line tips/gratuities (aka Hotel Service Charges) to shipboard personnel are included under the 'twin share' total price. Guided holidays to Australia & New Zealand do not include gratuities for Local Experts. Optional Prepaid Gratuities: If you have prepaid your gratuities to your and Travelling Concierge and Driver, this will be detailed within your holiday documentation. Please note that prepaid gratuities cover only the land portion of your holiday itinerary. We o er this option on the majority of our holiday itineraries. Please check the holiday price panels for the applicable holidays where this option is available. NOT INCLUDED IN GUIDED PRICE Any items and matters not referred to above, including, airfares to and from your destination, air-related taxes and fees (except where specifi ed); additional fees charged by airlines such as checked and/or excess luggage, seat selections and any other services; passport and visa fees; insurances of all kinds; tips/gratuities to Travelling Concierges, Local Host, Local Experts and Motorcoach Drivers; laundry; phone calls; minibar; beverages and meals not detailed in the itinerary; Optional Experiences; and all items of a personal nature. Additional taxes and surcharges may be collected by foreign governmental and non-governmental entities. The price does not cover costs and expenses, including your return home, if you leave the guided holiday whether of your own volition, our decision based on behaviour that disrupts the trip, due to illness, action by any government or other reason. This list is illustrative and not a complete list of every item not included. Inter-Island Flights on Hawaii and South America guided holidays: Hawaii and South America guided holidays include all Hawaii inter-island and inter-South America fl ights, air-related charges and taxes as per the date on the back cover and are subject to change without notice. Included fl ights are outlined in price panel. Due to the nature of these fl ights, taxes and fuel surcharges cannot be confi rmed until payment has been received and air tickets issued. Guests should therefore be aware that additional payments may be due resulting from increases in taxes and fuel surcharges on Hawaii inter-island and inter-South America fl ights (and remain liable even if not acknowledged). Once payment has been received and air tickets issued, the airfares, the taxes and fuel surcharges are fi nal, regardless of any future price fl uctuations up or down. Due to Transportation Security Administration (TSA) Secure Flight rules, airlines in Hawaii must collect required information from guests. Guests travelling on inter-island fl ights must provide full name (as appears on a government-issued ID - i.e. passport, or Driver's License for US citizens and residents), date of birth and gender. For more information regarding TSA Secure Flight rules, please visit Incomplete or inaccurate information may result in additional charges payable to the airline or delay or denial of boarding. Hawaiian Airlines Checked Luggage Fee: Please note that Hawaiian Airlines charge a checked bag fee on each inter-island fl ight as outlined in your guided holiday itinerary. This additional cost is not covered in your guided holiday price and is the responsibility of the guest. The current cost per fl ight is US$25 per fi rst suitcase, US$30 for an additional suitcase (subject to change without notice). These fees are subject to change per airline luggage policy. Once you join the guided holiday, the Travelling Concierge will collect these fees and can assist you with your questions. RESERVATIONS & PAYMENTS 1. Your guided holiday will be confi rmed after receipt of a non-refundable, non-transferable deposit as detailed in the Summary Information table. We reserve the right to refuse a booking without giving any reason and shall in that event return any deposit received. If not received within 7 calendar days of booking, the reservation will automatically be cancelled. On certain departures, deposits may be required at time of booking to hold seats. 2. Air-inclusive bookings may require an additional non-refundable deposit or payment in full at the time of booking, see Air Arrangements section below. 3. Final payment for your land reservation will be due prior to departure no later than as detailed in the Summary table. Payment in full will be required at time of booking for reservations made less than 45/90 days (refer to Summary table) prior to the departure date. 4. Insight reserves the right to cancel the reservation and impose cancellation charges if any payment is not received as detailed within the Summary Information table. Insight will not be responsible for lost land and/or air reservations. 5. Credit Card Bookings: Insight should be advised of your credit card number when making your reservation directly with us. For security purposes, we are required to collect the guest's credit card billing address, card expiration date and the customer verifi cation code every time a payment is applied. We do not charge credit card fees. 6. Your Travel Agent shall hold all monies for each and every person named in the booking until the booking is confi rmed at which time your Travel Agent shall provide those monies promptly to us. You consent to us depositing monies received by us as required by law. We will be entitled to keep interest earned on monies. You consent that all monies paid to us whether through your Travel Agent, by deposit or otherwise, may be disbursed by us as and when we see fi t. Early Payment Discounts: Discounts are applied at the time of booking, apply to the LAND-only portion of holidays featuring the "Early Payment Discount" in the price panel, and require full payment by the applicable discount deadline dates (see Savings & Discounts section). If full payment is not received by the correct date - as stated on the invoice - the discount will be removed and the booking will be re-priced. These discounts are not valid on all itineraries or departure dates; do not apply to optional extensions, airfares, government taxes and fees, air fl ight supplements, extra nights' accommodation, transfers or any cruise portion of a holiday. Normal cancellation penalties apply. This o er is subject to availability, applies to new bookings only and may be withdrawn at any time without notice. Travel Documents: Provided full payment has been received travel documents will be sent in electronic format no later than 21 days prior to departure. You may opt to receive hard copy documents in which case these will be sent to you approximately 21 days prior to the departure date. If fi nal payment is not received when due, costs to courier documents will be the responsibility of the Travel Agent. If you are leaving home earlier, please ask your Travel Agent to request your travel documents well in advance. Please also make sure that you provide your Travel Agent with the fl ight details that are booked independently no less than 21 days prior to fl ight departure date. Passports, Visas and other Entry/Exit Requirements: All guests including children must be in possession of a machine-readable passport valid for 6 months after their trip return date along with applicable visas. Due to government imposed security/ immigration measures, passport and emergency contact information is required for all guests prior to the release of travel documents. It is the guest's sole responsibility to secure and/or pay for any and all visas, reciprocity fees, a davits, immunisations, etc. that are required to be permitted entry into each destination. In some countries you may be subject to entry (reciprocity) fees and/or departure taxes/ exit fees which will be collected at the airports upon entry/departure by local government authorities. Please note that entry to any country may be refused even if the required information and travel documents are complete. For up-to-date detailed information on travel documents and visas, entry/exit taxes and further information on entry and exit requirements please check with your Travel Agent or local consular services. Obtaining and carrying these documents is your sole responsibility. Insight bears no responsibility for such information and will not be responsible for advising and/or obtaining required travel documentation for any guest, or for any delays, damages, and/or losses including missed portions of your holiday related to improper documentation or government decisions about entry. BOOKING CHANGES, CANCELLATIONS & REFUNDS Booking Changes: A fee of £15 or more per person, per change plus any further cost we incur, will be charged for any revision or alteration made to a reservation after the booking is confi rmed. Costs and charges may increase closer to the departure date that changes are made. We will try to make your requested change but it may not be possible. A change of guided holiday date or itinerary within 45/90 days of departure date will be treated as a cancellation. Cancellation fees will apply except when the change is to an earlier departure date and the guided holiday price is equivalent or greater, in which case a £15 (or more) per person amendment fee will be charged. You must also pay any charges imposed by airlines for any changes, including name and date changes. This can be up to 100% of the value of the ticket. Names Changes: A fee of £50 per person will be charged for name changes or name corrections together with any airline penalties and other charges incurred. Cancellations and Cancellation Fees: Travel arrangements for any member of the party may be cancelled at any time by written notice by the person who made the booking. Please note the following: • If notice of cancellation is received by Insight more than 45/90 days (per Summary Table) prior to the guided holiday departure date, deposit will be retained. • If full payment is not received 45/90 days (per Summary Table) prior to departure date, Insight has the right to cancel your reservation. Insight will not be responsible for lost reservations. • Notice of cancellation must be made in writing directly to Insight or through your Travel Agent. • If a person in a party cancels and there is a room change caused by this cancellation (such as a Twin/Double to Single, or Triple to Twin/Double), charges for the new room type will be the responsibility of the remaining party. The charges detailed in the Summary Information table will apply when notice of cancellation is given after the booking is confi rmed. • If a guest fails to join the guided holiday on the day of departure, cancellation fees will be 100% (unless the guest notifi es us of the delay and joins the guided holiday later at their own expense). • Cancellation fees as per the Summary Table apply to additional accommodation and/or chargeable transfers prior to and after the guided holiday or cruise reserved through Insight and are additional to any cancellation fees or other charges that may be levied by your Travel Agent. Airline Flights/Tickets: After deposit has been received, any change prior to airline ticketing incurs a £15 service fee per person or if after ticketing a £30 service fee per person. This is in addition to any airfare rate increase and any additional change fees imposed by the Airline. Some airfares including published fares booked by Insight are non-changeable and non- refundable. See Air Cancellation Section below. • Insight is not responsible for other travel arrangements that you or your party has made outside Insight and which are a ected by our cancellations. If the reason for your cancellation is covered under your insurance, you may be able to reclaim these charges from your insurer. You or your Travel Agent are responsible to make the claim to your insurer. Illness or Absence: Early return expenses are the guest's responsibility. There is no refund for absence or early departure from a guided holiday, including but not limited to missed hotels, transfers, meals or sightseeing. Insight urges you to purchase travel insurance to cover such circumstances. Insight makes no representation or guarantees concerning reimbursement, scope of coverage, or other aspects of any travel insurance policy or claim. AIR ARRANGEMENTS Reservations/Ticketing: Insight does not hold an allocation of air seats and all fl ight reservations are made on request and are subject to the terms and conditions of the airline. To confi rm your air reservation full air payment at time of booking is usually required however on some airlines and routes Insight may be able to hold fl ight options for up to 7 days (a deposit may be required). In these circumstances full air payment is due within 7 days or the fl ight reservation will automatically be cancelled. On receipt of full air payment your airfare, taxes and fuel surcharges are fi nal. This will be regardless of future price fl uctuations up or down. When booking fl ights, you will be required, at the time of booking, to provide us the full name as detailed on the passport, passport number, date and place of issue for each guest. Changes to fl ight itineraries and name changes and/or corrections may either not be allowed or may result in penalties charged by the airline. These are the guest's responsibility. Airlines (and other travel providers including Insight) change prices and routes from time to time. All air routings are in the sole control of the airline and are subject to change at any time. Air Cancellation:Cancellations incur a service fee of £30 per person, reduced to £15 if air ticket has not been issued prior to cancellation, plus any airline penalties. Airline imposed penalties may be up to 100% of the air ticket price. Published Fares, Priced Match Fares, Promo Fares and some other airfares booked are non-refundable. Airline Availability: Seats are limited in our contracted class of service and may not be available on every fl ight. Insight does not hold block space on any airline and does not assure seat availability for every single guided holiday departure date. Airline Seating: Not all airlines o er pre-assigned seats. Some may charge for pre-assigned seats. Any additional charge imposed by airlines will be at guests' expense. Where pre- assigned seats are not o ered or di erent seats are desired, guests must contact airline(s) directly to arrange seating assignments. Seating is solely under the airline's control, as are itinerary changes due to fl ight delays and schedule changes. Insight reserves the right to o er alternative schedules for itineraries a ected by airline schedule changes and equipment. Flight delays, fl ight cancellation and schedule changes are the responsibility of the airline. Insight will not be responsible or liable for such delays or rescheduling. Airline Special Requests: Seat assignment and special meal requests can be requested at time of booking. Insight does not assure the request will be granted. Frequent Flyer miles can be accrued on most air carriers. Upgrades using mileage are not permitted. Many airlines do not automatically add frequent fl yer numbers to records for fl ights booked and ticketed by Insight. It is the guest's responsibility to request frequent fl yer credit from the airline. Insight shall not be responsible for matters concerning frequent fl yer miles. CRUISE ARRANGEMENTS Cruise Fees & Taxes: Your 'Total Twin Share' Land Trip & Cruise price includes an amount covering Cruise Fees & Taxes. Cruise Fees, or 'Non-Discountable Amount' as referred to by 168 LUXURY GOLD | LUXURYGOLDVACATIONS.COM

Articles in this issue

Links on this page

view archives of Insight Vacations - Luxury Gold Worldwide 2018 | UK